幸运蛋蛋

中国|简体中文
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常见问题

常见问题

1.关于登录网站的问题

WEN:DENGLUBUCHENGGONGZENMEBAN?

DA:NINKENENGSHURULEYUYONGHUMINGBUPIPEIDEMIMA,YINCIBUNENGTONGGUOYANZHENG。CISHI,NINKEYIDIANJIYONGHUDENGLUKUANGXIAMIANDE"WANGJIMIMA"LIANJIE,WANGZHANHUIXIANSHI"NINDEMIMAYIJINGFADAONINDEYOUXIANGZHONGLE",CISHININDAONINDEZHUCEYOUXIANGZHONGBIANKEHUOQUXINDEMIMA。DANSHIRUGUONINWANGLEYONGHUMING,ZEXUYAOZHONGXINZHUCEYIGEXINYONGHU。

幸运蛋蛋WEN:DENGLUHOUWEISHENMETISHIWO"SHANGYOUZHIFUWEICHUPIAODEDINGDANDENGDAICHULI?"GAIZENMEZUO?

幸运蛋蛋DA:ZHENGCHANGLAISHUO,DANGNINGOUPIAOZHIFUWANCHENGHOU,WANGZHANHUITININZIDONGWANCHENGCHUPIAO(JIEDAOYINXINGQUERENZHIFUDEXINXI,ZAIMINHANGDINGZUOXITONGNEIZUIZHONGQUERENNINGOUMAIDEHANGBANDIANZIKEPIAO);YOUYUWANGLUOLIANJIEQINGKUANGBUHAOHUOWANGZHANGUOYUFANMANGDENGYUANYIN,QUERENYINXINGZHIFUCHENGGONGHOUKENENGWANGZHANBINGMEIYOUZIDONGWANCHENGCHUPIAO,ZHEISHININXUYAOZAI"DINGDANGUANLI"ZHONGCHAXUNNINDEDINGDAN,ZHAODAOYIZHIFUWEICHUPIAODEDINGDANJILUHOU,DIANJIQIDINGDANBIANHAOYIXIANGDENEIRONG,ZAIDANCHUDEYEMIANZHONGANZHAOTISHIJINXINGCHUPIAOCAOZUO,ZHENGSHIQUERENNINGOUMAIDEJIPIAO!(TISHI:YIZHANGDIANZIKEPIAOZAICHUPIAOWANCHENGHOUCAIHUIZHENGSHISHENGXIAO)。

2.关于订票的问题

WEN:WEISHENMECHAXUNDESHIHOUYOUZUOWEI,YUDINGQUEBUCHENGGONG?

幸运蛋蛋DA:NINZAIWANGZHANSHANGDENGLUHOUKEYICHAXUNWEILAIYINIANNEIMOUYITIANDEHANGBANZUOWEIQINGKUANG,WANGZHANHUIXIANSHICISHICIKENINSUOXUANRIQIHANGBANGEGECANGWEIDEPIAOJIAYUSHENGYUZUOWEIQINGKUANG,RANHOUNINLAIXUANDINGHANGBANCANGWEI,TIANXIELVKEXINXI,QUERENYISHANGXINXIWUWUHOU,WOMENDEWANGZHANHUITININXIANGMINHANGDINGZUOXITONGFAQUDINGZUOSHENQING。ZHENGCHANGLAISHUO,NINJIANGHUIKANDAOFANHUIDEDINGPIAOBIANHAO(YOUWUWEIYINGWENZIMUHUOALABOSHUZIZUCHENG),ZHEIGEBIANHAOSHUOMINGNINDINGQUZUOWEICHENGGONG,ZHIHOUXUYAONINZHIFUPIAOKUAN,CHUPIAO,ZUIZHONGGOUMAIZHEIGEZUOWEI。RUGUOMEIYOUFANHUIZHEIGEBIANHAO,ERSHIQITADECUOWUXINXI,YOUYIXIADEKENENG:

幸运蛋蛋A:ZAININDINGZUODETONGSHI,YOULINGYIWEILVKEYEZAICHAXUNTONGYIHANGBANDEZUOWEIZHUANGKUANG,TEBIESHISUOSHENGZUOWEIBUDUOSHI,XIANFAQIYUDINGQINGQIUDELVKEJIANGHUODEZHEIGEZUOWEI,ZHEIGESHIHOUDANGNINHUIDAOWANGZHANXINGYUNDANDANZAICICHAXUNGANGCAIDEHANGBANSHI,NINHUIFAXIANZAININXIANQIANSUOXUANZEDEHANGBANYIJINGMEIYOUNINXIANGYAOYUDINGDECANGWEILE;

幸运蛋蛋B:YOUYUWOMENSHITONGGUOHULIANWANGWEININTIGONGFUWU,SUOYIWANGLUOTIAOJIANYEZAIYINGXIANGNINDECAOZUO,DANGNINSHANGWANGDEHUANJINGLIFASHENGWANGLUOGUZHANGSHI,WANGZHANDUININCAOZUODEXIANGYINGKENENGYEJIUBUNEIMEJINRURENYILE;

C:YOUYUQITAWEIZHIDEYUANYINDAOZHININYUDINGZUOWEIMEIYOUCHENGGONG,NINKEYISHAOHOUZAISHIYICI;DANGQITAWANGZHANFANGWENZHENGCHANGZHISHIYUDINGZUOWEIGUZHANGYIZAICHUXIAN,QIEZAIWANGZHANXINGYUNDANDANREDIANGONGGAOZHONGWOMENMEIYOUFABUSHENGJIHUOTINGJITONGZHISHI,NINKEYIGENJUYEMIANZHONGTIGONGDECHENGDOUHANGFUWUDIANHUAJINXINGZIXUN。

WEN:DINGQUZUOWEIHOUBIXUYAOLIJIFUKUANME?

幸运蛋蛋DA:SHIDE。DUIYUHANGKONGGONGSILAISHUO,HANGBANSHANGDEZUOWEIJIUSHICHANPIN,TADEXIAOSHOUYIBANFENWEILIANGGEJIEDUAN:XIANSHIYUDING,RANHOUSHICHUPIAO。ZAIWANGZHANSHANGDINGQUZUOWEIHOU(NINYIJINGNENGGOUZAIYEMIANZHONGKANDAOWUWEIZIMUHUOSHUZIZUCHENGDEDINGPIAOBIANHAO),YUDINGJIEDUANWANCHENG,ZHEISHIHANGKONGGONGSIHUIWEININYULIUZHEIGEZUOWEI,TONGSHIYECHENGDANZHENINGAIBIANYIYUANBUJIXUFUKUANGOUMAIJIPIAODEFENGXIAN;SUOYIDANGNINYUDINGWANCHENGQUEMEIYOUZAICIHOU20FENZHONGNEITONGGUOWANGSHANGZHIFUDEXINGSHIFUQINGPIAOKUAN,WOMENJIANGZIDONGSHANCHUZHEIFENDINGDANYIQUXIAONINYUDINGDEZUOWEI,ZHONGXINXIANGQITALVKEXIAOSHOU。

3.关于支付的问题

幸运蛋蛋(TISHI:WANGSHANGZHIFUFASHENGRENHEWENTI,NISHOUXIANXUYAOCHAKANNINDEYINXINGZHANGHUSHIFOUYIJINGHUACHULEPIAOKUAN,RANHOUZAICANZHAOWOMENDEBANGZHUXINXIJINXINGCHULI,WEILENINDELIYI,DUIYIFENDINGDANBUYAOJINXINGZHONGFUDEZHIFU!)

幸运蛋蛋WEN:WANGSHANGZHIFUSHIFOUANQUAN?

DA:DANGNINKAISHIJINXINGWANGSHANGZHIFUSHI,NINDECAOZUOJIUCONGWOMENDEWANGZHANZHUANYIDAOLEXINDAKAIDEYINXINGYEMIANZHONGJINXING,ZHEIGESHIHOUNINDEWANGSHANGZHIFUDEANQUANXINGHEJISHUKEKAOXINGWANQUANYOUZHIFUYINXINGLAITIGONGHEBAOZHENG,JUTISHUOMINGKEYICANKAOYINXINGFANGGUANYUWANGSHANGZHIFUDESHUOMING。

幸运蛋蛋WEN:ZHIFUWANCHENGHAIYAOZUOSHENME?(CHUPIAO)

DA:RUGUOYIQIESHUNLI,WANGZHANJIANGHUIDEDAOYINXINGFANGMIANDEFANKUI(QIANTISHININJINXINGWANGSHANGZHIFUDEZHENGGEGUOCHENGZHONGMEIYOUGUANBICHENGDOUHANGDIANZIKEPIAOWANGZHANDEYEMIAN),QUERENNINDEPIAOKUANYIJINGFUQINGZHIHOU,JIUHUIZIDONGXIANGMINHANGDINGZUOXITONGFAQUXINXIQUERENNINYIJINGGOUMAILEYUDINGDEZUOWEI,MINHANGDINGZUOXITONGNEIHUIWEININCHANSHENGYIZHANGDIANZIKEPIAO,ZUOWEININGOUMAIJIPIAODEDIANZIPINGZHENG(CHUPIAO)。NINKEYIDEDAOFANHUIDEDIANZIKEPIAOPIAOHAO(BUTONGYUWANGZHANZISHENDEDINGDANBIANHAO,PIAOHAODUIYINGZHEMOUYIWEILVKE,BIANHAODUIYINGZHENINDEYIFENDINGDAN),YOUCI,NINJIUKEYIZHIPINGZHESHENFENZHENGJIANQUJICHANGBANLICHENGJISHOUXULE。NINKEZAI"DINGDANGUANLI"ZHONGCHAXUNZIJIDEDINGDAN,HUIKANDAODINGDANZHUANGTAIWEI"CHUPIAOCHENGGONG";RUGUONINCHAXUNZIJIDEDINGDAN,FAXIANQIDINGDANZHUANGTAIWEI"DENGDAICHUPIAO"DEHUA,SHUOMINGNINZHIFUCHENGGONGHOUYINWEIMOUZHONGYUANYIN,WANGZHANWEINENGTININZIDONGWANCHENGCHUPIAO,ZHEISHININKEYIDIANJIDINGDANGUANLIZHONGDEDINGDANBIANHAO,ZAIDANCHUDEYEMIANLIANZHAOTISHIJINXINGCHUPIAOCAOZUO,ZHENGSHIQUERENNINGOUMAIDEJIPIAO!(TISHI:YIZHANGDIANZIKEPIAOZAICHUPIAOWANCHENGHOUCAIHUIZHENGSHISHENGXIAO);

WEN:ZHIFUHOUWANGZHANWEISHENMEMEIYOUTISHI,DANSHIYINXINGZHANGHUZHONGQIANYIJINGHUACHU?(ZHIFUCHACUO)

DA:ZHEISHIYOUYUHULIANWANGBENSHENDEYUANYIN,OUERYINXINGZHIFUCHENGGONGDEXINXIMEIYOUFANHUIDAOWOMENDEWANGZHAN,WANGZHANBUNENGQUEDINGNINYIJINGZHIFULEPIAOKUAN,DANSHIYINXINGLININDEZHANGHUQUESHIYIJINGHUACHUZHEIBIQIAN,ZHEIZHONGQINGKUANGWOMENCHENGZHIWEI"ZHIFUCHACUO",XUYAONINTONGGUODIANHUAYUCHENGDOUHANGFUWURENYUANLIANXICHULI,CHENGDOUHANGGUANLIRENYUANZAIQUERENNINYINXINGZHIFUCHENGGONGHOU,HUIWEININBADINGDANZHUANGTAIYOU"DENGDAIZHIFU"XIUGAIWEI"DENGDAICHUPIAO",JIEXIALAININKEYIZHENGCHANGJINXINGHOUXUDECHULI。

幸运蛋蛋WEN:BUXIAOXINGUANDIAOLEYINXINGZHIFUYEMIANZENMEBAN?(HUOZHIFUSHITURANDUANDIAN、DUANWANG)

幸运蛋蛋DA:BULUNCISHININDEZHIFUYOUMEIYOUWANCHENG,QINGZHONGXINDENGLUYINXINGWANGZHAN,CHAKANNINDEZHANGHUSHANGSHIFOUYIJINGHUACHULEZHIFUPIAOKUAN,ZAIDENGLUCHENGDOUHANGDIANZIKEPIAOWANGZHAN,JINRU"DINGDANGUANLI"ZHONGCHAXUNGANGCAIJINXINGZHIFUDEDINGDAN,GUANCHAQIZHUANGTAI:

RUGUOYINXINGZHANGHUPIAOKUANYIJINGHUACHU,DINGDANZHUANGTAIWEI"CHUPIAOCHENGGONG":NINBUYONGZAIZUORENHEBUJIUCUOSHI,NINDEDIANZIKEPIAOYIJINGSHENGCHENG;

RUGUOYINXINGZHANGHUPIAOKUANYIJINGHUACHU,DINGDANZHUANGTAIWEI"DENGDAICHUPIAO":NINXUYAOZAICHAXUNDEDAODELIEBIAOZHONGDIANJIZHEIZHANGDINGDANDEDINGDANBIANHAOYIXIANG,ZAIDANCHUDEYEMIANZHONGZUNXUNTISHIXINXIWANCHENGCHUPIAOCAOZUO;

RUGUOYINXINGZHANGHUPIAOKUANYIJINGHUACHU,DINGDANZHUANGTAIWEI"DENGDAIZHIFU":ZHEISHIYINWEIFASHENGLEZHIFUCHACUO,QINGCANZHAOSHANGWENZHONG"ZHIFUCHACUO"XIANGGUANDESHUOMING,DIANHUALIANXICHENGDOUHANGFUWURENYUANWEININJIEJUEZHEIYIWENTI

RUGUOYINXINGZHANGHUPIAOKUANMEIYOUHUACHU,NINZHIXUYAOZAI"DINGDANGUANLI"ZHONGCHADAOZHEIFENDINGDAN,DIANJIDINGDANBIANHAOYIXIANG,ZAIDANCHUDEYEMIANZHONGZUNXUNTISHIXINXIZHONGXINZUOZHIFUCAOZUOJIKE。

WEN:QITAZHIFUCUOWUHUOSHIBAIDEQINGKUANG

DA:ANZHAOXIANCHAGERENYINXINGZHANGHU,ZAICHAWANGZHAN"DINGDANGUANLI"DEYUANZE,QUEDINGPIAOKUANSHIFOUHUACHU,LEJIEMUQIANDINGDANZHUANGTAISHISHENME,RANHOUJIANGZHEIXIEXINXITIGONGJICHENGDOUHANGFUWUBUMEN,WOMENHUIJINLIANGJINKUAIBANGNINJIEJUEWENTI!

4.关于出票及出票以后的问题(改期、退票)

NINZHIYAOZAI"DINGDANGUANLI"ZHONGCHAXUNNINYIJINGCHUPIAODEDINGDAN,DIANJI"DINGDANBIANHAO"YIXIANG,ZAIDANCHUDEYEMIANZHONG,NINKEYIJINXINGGAIQI、TUIPIAODENGCAOZUO:

WEN:RUHETUIPIAO?

幸运蛋蛋DA:YIJINGCHUPIAODEDIANZIKEPIAOJIESHOUTUIPIAOSHENQINGDETICHU,NINKEYITONGGUO"DINGDANGUANLI"CHAXUNYIJINGCHUPIAODEDINGDAN,TIJIAOTUIPIAOSHENQING。CHENGDOUHANGGUANLIRENYUANJIANGGENJUYOUGUANZHENGCESHENHENINDETUIPIAOSHENQINGNEIRONG,KOUCHUXIANGYINGSHOUXUFEIHOUJIANGTUIKUANTUIFANZHININZHIFUSHISHIYONGDEYINXINGZHANGHU。CHUYUJINRONGYUCAIWUANQUANDEKAOLV,WANGSHANGZHIFUGOUPIAOWOMENYILVBUTUIXIANJIN。ZHEIGEGUOCHENGZHONG,NINKEYISUISHICHAKANNINDEDINGDAN,TONGGUO"TUIPIAOGUANLI"YIXIANGLEJIENINDETUIPIAOSHENQINGCHULIQINGKUANG。

5. 关于乘机使用与报销的问题

幸运蛋蛋WEN:JICHANGRUHEBANLICHENGJISHOUXU?

DA:DANGNINCHENGGONGYONGYOUYIFENCHENGDOUHANGDIANZIKEPIAOHOU,KEYIPINGZHENINDEYOUXIAOCHENGJISHENFENZHENGJIAN(WANGZHANDINGPIAOSHISHURUDEZHENGJIAN)DAOJICHANGBANLICHENGJISHOUXU。WEILENINCHUXINGSHUNLI,JIANYININZAIFEIJIQIFEIQIAN90FENZHONGDAODAJICHANGBANLIGEZHONGSHOUXU: NINXUYAOZAIJICHANGCHENGDOUHANGZHIDINGJUTAIBANLICHENGJISHOUXU,ZHIHOU,NINPINGSHOUZHONGDEYOUXIAOSHENFENZHENGJIANYUDENGJIPAITONGGUOJICHANGANJIAN,ZAIJINGGUODENGJIKOUYANSHOUDENGJIPAIJINRUJICANG。

RUGUOZAIJICHANGNINXUYAOBIANGENGHANGCHENG、GAIQIAN、SHENGJIANGCANG,QINGYUDANGDIJICHANGCHENGDOUHANGHOUBUJUTAIHUOJICHANGGONGZUORENYUANLIANXICHULI。(SHENGCANGSHIYIXUSHANGLIANG)

WEN:DIANZIKEPIAORUHEBAOXIAO?

DA:LVKEKEYIDAOCHENGDOUHANGZHISHUJUTAIDAYIN《XINGCHENGDAN》ZUOWEIBAOXIAOPINGZHENG,YEKEYOUCHENGDOUHANGYOUJIXINGCHENGDAN。《XINGCHENGDAN》XUZAIQUANBUHANGDUANSHIYONGHOUDE7TIANNEIDAYIN,《XINGCHENGDAN》ZHINENGDAYINYICI,YISHIBUBU。

幸运蛋蛋CHENGDOUHANGKONGYOUXIANGONGSIBANQUANSUOYOU ICPDENGJIHAO: CHINA@2018 AirlineChengDu